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Finance check is powered by Experian
Inspections also use data from the DVLA vehicle record (supplied via Vehicle Data Global) and the DVSA MOT history service. See data sources & methodology.
Part 1
Version 1.0 · In force from 2 August 2026
These terms are between you and Ricki Robin Ltd. Please read them before you buy.
Dean's Car Check is a service operated by Ricki Robin Ltd, a company registered in England and Wales.
In these terms, “we”, “us” and “our” mean Ricki Robin Ltd. “You” means the person or business buying from us.
Your contract for a Digital Inspection is with Ricki Robin Ltd. We are the seller. We take the payment, we issue the VAT invoice, and we are the company you deal with if something goes wrong.
We compile each inspection from official records and from data services we license from third parties, including Total Car Check Limited and, for outstanding finance, Experian. Those companies are our suppliers. They are not your seller, they are not our parent company and they are not our partners. Their own terms for the data they supply are in section 14 and below these terms.
These terms apply to:
If you are a consumer — buying for purposes wholly or mainly outside a business — you have statutory rights that these terms do not affect. Where a section applies only to consumers or only to business customers, it says so. Everything else applies to both.
This is the most important section on this page. Please read it.
A Digital Inspection is a report. We take the vehicle registration you give us, look up the records held about that vehicle by official and licensed sources, and set out what those records say, on a single page, in plain English.
We report the official vehicle records — nobody visits the car.
Nobody from Ricki Robin Ltd, and nobody acting for us, sees, drives, examines, tests or inspects the vehicle. We are not mechanics, engineers, valuers or surveyors. A Digital Inspection:
A Digital Inspection can never tell you whether a vehicle is safe. Only a physical inspection by a qualified person can do that. If you are buying a vehicle, we strongly recommend you also get an independent pre-purchase inspection from a qualified mechanic or engineer, whatever your report says.
Your report shows the records available to us at the moment you ran the check. Records change. New information is added by the DVLA, the DVSA, the police, insurers and finance companies over time, and there is always a delay between something happening and it appearing on a record. A report run today may differ from one run on the same vehicle next week.
Every report carries the date and time it was run, and a unique reference number. Please use a report that is current when you buy.
This matters more than any other single sentence in these terms.
If your report says we found no record of something — no outstanding finance, no insurance write-off, no stolen marker, no logbook loan — that means the sources we search did not hold that record at the time we looked. It does not mean the thing did not happen.
Records can be missing, late, wrong, or held somewhere we cannot search. Some things are not centrally recorded at all: logbook loans (bills of sale), for example, are registered at the High Court against the borrower's name, not against the vehicle, so no vehicle-check service in the country can search them by registration number. We check the main private lender registers, but a lender who does not report to them will not appear.
A clear report reduces your risk. It does not remove it.
We report the licensed record as it is. Where a fact is not available to us, we say so on the report — we never guess and we never fill a gap with an estimate. We do not present something as confirmed when our source did not confirm it.
We check the vehicle registration you give us. Because a single mistyped character is a different car, we look the registration up for free, show you the make, model, colour and year we have found, and ask you to confirm it is the right vehicle before you pay for anything. Nothing is charged until you confirm.
If you confirm a vehicle and it turns out not to be the one you meant, the report we produced is still the report you asked for, and it is not faulty. Tell us anyway — email support@deanscarcheck.com, and we will look at what happened and put it right where we reasonably can.
4.1 You must be 17 or over to buy from us.
4.2 Our data sources cover vehicles registered in the United Kingdom of Great Britain and Northern Ireland, excluding Jersey, Guernsey and the Isle of Man. We cannot check vehicles registered outside the UK, and a UK-registered vehicle's history before it was imported may not be available to us.
4.3 Dean's Car Check is offered to customers in the United Kingdom. We do not direct the service at customers in the European Union, the EEA or elsewhere, and we do not undertake that the service or these terms comply with the law of any country other than the United Kingdom.
4.4 You need an account to keep and revisit your reports. You are responsible for keeping your sign-in details secure and for what happens on your account.
We may change what is included in each tier, and we will show the current contents on the pricing page before you buy. What you get is what the page said when you paid. Changing the tiers later does not change what you already bought.
6.1 The price shown on the order page when you place your order is the price you pay. All prices include UK VAT at the standard rate. Ricki Robin Ltd's VAT registration number is 519713773, and a VAT invoice is issued with every order.
6.2 Card payments are processed for us by Stripe. We do not see or store your full card number.
6.3 You pay in full before we run a paid inspection or issue credits.
6.4 We take reasonable care to make sure prices are right. If we spot an obvious pricing error before we have supplied the inspection, we will contact you and you can confirm the order at the correct price or cancel it for a full refund.
6.5 (Business customers only.) If you do not pay us in full when due, we may charge interest on the overdue amount at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, accruing daily from the due date until payment.
7.1 Your order is an offer to buy from us.
7.2 For a single Digital Inspection, the contract is made when we make your report available to you.
7.3 For a credit pack, the contract is made when we send you confirmation that your credits have been added to your account.
7.4 If we cannot accept your order, we will tell you and we will not charge you. That might happen because of an error in our systems or in a price or description, or because our data suppliers cannot return a result.
This section 8 applies only if you are a consumer.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to change your mind about something bought online. How that works here depends on what you bought.
Your report is produced and delivered within seconds of payment. Before you pay, we ask you to do two things: to ask us to produce and deliver it now, and to acknowledge that once it has been delivered you will have lost your right to cancel. You do that by ticking the boxes at checkout.
If you tick those boxes and we deliver the report, you cannot then cancel for a refund.
Before we deliver it, you can still cancel for a full refund — email support@deanscarcheck.com.
If we do not deliver the report at all, or the report is faulty, section 16 applies instead. Losing the 14-day right to change your mind does not affect your rights when something is wrong with what we supplied.
A credit pack is different, because we are not delivering all the inspections up front. You have 14 days from the day we confirm your credits to change your mind, for any reason or none.
Each time you spend a credit inside that 14-day window, we ask you to confirm that you want the inspection produced and delivered now, and that the credit you spend will not be refundable. If you then cancel the pack:
We refund within 14 days of you telling us, to the payment method you used.
To cancel, email support@deanscarcheck.com with your name, your account email and your order reference, or use the model cancellation form at the end of these terms. You do not have to use the form.
After the 14 days, credits are non-refundable except where the law says otherwise or where we have got something wrong. See section 9.
9.1 What a credit pack is. A credit pack is a number of Digital Inspections of a named tier, bought in advance at a lower price per inspection. Credits are per tier — you own, for example, “5 Gold Digital Inspections”, not a pool of points. Silver credits cannot be used for a Gold Inspection.
9.2 Packs are sold only in the quantities shown on the pricing page, at the prices shown there when you buy.
9.3 Credits last 24 months. Every credit expires 24 months to the day from the date you bought the pack. We show you the expiry date on your receipt and in your account at all times, and we will email you 60 days and 14 days before any credits expire. Credits are spent oldest-first, so the credit closest to expiring is always used next.
9.4 What happens at expiry. An expired credit can no longer be used and has no cash value. We do not refund expired credits. This does not affect your rights under section 8.2 or your statutory rights.
9.5 Credits are not transferable and have no cash value. They belong to the account that bought them. They cannot be sold, given away, transferred to another account, exchanged for money, or used by anyone else. They are not a gift voucher, not electronic money, and not a payment instrument.
9.6 If a check fails. If we take a credit and then cannot deliver the report, we put the credit straight back on your account, and you can see both movements in your account history. If a report is faulty, section 16 applies.
9.7 If we withdraw or significantly reduce a tier. If, while you hold unexpired credits, we stop selling that tier or significantly reduce what it includes, we will tell you and you may choose: keep the credits on the changed terms, take replacement credits of at least equal value, or have the unused ones refunded at the price you paid. The choice is yours, not ours.
9.8 Before you buy a pack, please note: credits expire after 24 months; they are tied to one tier; they cannot be transferred; and after your 14-day cancellation window, unused credits are not refundable. These points are shown again on the pack purchase page before you pay.
10.1 We add a trade badge to accounts that buy in volume. It is a service benefit: your account shows your credit balances and usage, your support messages are answered first, and you get early access to tools we build for the trade. There is nothing to apply for and nothing extra to pay.
10.2 A trade badge does not change your legal status. Whether you are a consumer or a business customer under these terms depends on whether you are buying for purposes wholly or mainly outside a business — not on how many inspections you have bought. If you are a consumer, buying a large pack does not make you a business customer, and it does not take away any of your consumer rights.
10.3 If you are buying in the course of a business, please tell us in your account settings. We will treat you as a business customer, and sections 8 and 16 will apply to you differently — business customers do not have the 14-day cancellation right, and the Consumer Rights Act 2015 does not apply to your purchases.
10.4 Business customers may use inspections for their own business, including checking a vehicle for a customer or on a customer's behalf, and showing that customer the report. You may not resell, republish or redistribute our reports or the underlying data as a data product of your own, and section 12 otherwise applies to you in full.
11.1 The Free Digital Inspection is offered subject to a daily fair-use limit per account, shown in your account. We may change the limit, and we may pause or withdraw free access to an account we reasonably believe is being used to avoid paying, to run bulk lookups, or otherwise in breach of section 12.
11.2 We supply Free Digital Inspections with reasonable care and skill, exactly as we do paid ones, and section 3 applies to them in full. Because they are free, the Consumer Rights Act 2015 rules about paid-for digital content — satisfactory quality, fitness for a particular purpose and matching its description — do not apply to them. Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.
12.1 Your report is for your own use, in connection with a vehicle you own, are considering buying or selling, or — if you are a business customer — are checking for a customer under section 10.4.
12.2 You must not:
12.3 You may of course show your own report to the seller you are dealing with, to a mechanic, to your insurer, or to an adviser helping you. If you publish a report more widely — online, on social media, in a forum — you are responsible for that publication and for anything a reader takes from it.
12.4 We and our suppliers own the intellectual property in the reports, the site, and the underlying data. Buying an inspection gives you a personal, non-transferable right to use your report for the purposes in 12.1 and 12.3. It does not transfer any ownership to you.
This section applies to every part of a report that is written automatically rather than being a raw record — including the summary on a Free Inspection, the value write-up on a Silver or Gold Inspection, and any plain-English explanation feature.
13.1 What it is. We take the records already in your report and explain, record by record, what each one means and why it appears. Where a marker is present, we set out what that type of marker usually indicates and the steps buyers commonly take next.
13.2 What it is not. We explain the records. We do not inspect the car, we do not value it, and we do not tell you whether to buy it. The explanation is not advice, not a recommendation, not a verdict, and not a professional opinion. It says nothing about the vehicle's condition, its roadworthiness or whether it is safe to drive, because our records cannot tell us those things and neither can we.
13.3 It is generated automatically. These explanations are written automatically by computer from the records in your report, using wording we have written and reviewed in advance. The records themselves are the authoritative part of your report. Where the explanation and the record ever appear to differ, the record is what counts.
13.4 The explanation is about the vehicle, never about a person. It describes what a source recorded about a vehicle, when it recorded it, and what you might do next. It does not, and is not designed to, say or suggest anything about the conduct, honesty or intentions of any seller, keeper or other person. A record about a vehicle is not an accusation against anyone.
13.5 General information, not your situation. Explanations describe how a type of record generally works. They are not tailored to your circumstances and cannot take account of facts we do not hold. Where a report mentions your legal position, it is general information about the law, not legal advice on your case. If something on your report matters to a decision you are making, take your own advice — Citizens Advice (citizensadvice.org.uk) is free, and a solicitor is worth it where the money is significant.
13.6 Section 16 applies to these explanations in full, including the parts of our liability that cannot be limited.
14.1 Our sources. We compile Digital Inspections from:
More detail is on our data sources and methodology page.
14.2 Terms required by our data supplier. The following wording is required by our agreement with Total Car Check Limited and is reproduced exactly as they require it. It sets out guarantee terms that those companies offer directly, and which apply between you and them:
By purchasing a vehicle history check you are agreeing to the following terms and conditions:
1 – Total Car Check Guarantee Terms and Conditions – https://totalcarcheck.co.uk/TotalCarCheckGuarantee
2 – Experian Finance Check Terms and Conditions) (includes Data Guarantee) – https://totalcarcheck.co.uk/ExperianGuarantee
14.3 Those guarantees are theirs, not ours. The Total Car Check Guarantee and the Experian Data Guarantee are offered by Total Car Check Limited and Experian on their own terms, and any claim under them is a claim against them. Ricki Robin Ltd does not operate, underwrite, fund or decide those guarantees, and we cannot accept or settle a claim under them. If you want to make one, contact us at support@deanscarcheck.com and we will pass it to Total Car Check, who handle it.
14.4 The limits of third-party data. We take reasonable care in compiling and presenting your report, but the underlying records are created and maintained by other organisations — the DVLA, the DVSA, the police, insurers, finance companies and their data suppliers. We cannot guarantee that a record held by one of those organisations is complete, accurate or up to date, and we do not control when they update it. Sections 3.3 and 3.4 explain what that means in practice.
14.5 If you think a record is wrong. Tell us at support@deanscarcheck.com. We will tell you which source the record came from and, where we can, raise it with them. Records held by other organisations can usually only be corrected by that organisation, and we will point you to the right place. If you are a seller or a vehicle keeper and you believe something we have shown about a vehicle is wrong, use the same address — we will look at it and correct our own output where it is wrong.
15.1 To the service. We may change how the service looks and works, change our data suppliers, and make changes to reflect changes in the law or to fix technical or security problems. If a change significantly reduces what a paid inspection includes, we will tell you in advance, and if you hold credits for that tier, section 9.7 applies.
15.2 To these terms. We may update these terms. The version that applies to your purchase is the version in force when you bought. If we change these terms in a way that materially affects credits you already hold, we will email you first, and if you do not accept the change you may cancel your unused credits for a refund of what you paid for them.
15.3 To prices. We may change our prices. A change never affects an order already placed, or the price you paid for credits you already hold.
16.1 What we always remain responsible for. Nothing in these terms limits or excludes our liability for:
This is not boilerplate, and it is not qualified by anything else on this page. In particular, no wording anywhere in these terms, in a report, in a PDF, or anywhere on our site limits our responsibility for injury caused by our negligence. If any part of these terms would have that effect, it does not apply.
16.2 If something is wrong with what we supplied — consumers. If a report is not delivered, is incomplete, or is not of satisfactory quality or as described, you have rights under the Consumer Rights Act 2015. Depending on what has gone wrong, those may include having the inspection put right, a price reduction, or a refund — and you may also claim damages for loss our breach has caused you. These rights are in addition to anything in these terms and cannot be signed away. The one qualification is that a claim for damages on top of those remedies is subject to the limit in clause 16.4; the remedies themselves are not. Email support@deanscarcheck.com and we will sort it out.
16.3 What we are responsible for, and what we are not. We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable — loss is foreseeable if it is obvious it will happen, or if both of us knew it might when the contract was made.
16.4 A limit on our other liability — consumers.
What this clause is about. It does not touch anything in clause 16.1, and it does not reduce the statutory remedies in clause 16.2 — if a report is wrong or undelivered, you still get it put right, reduced in price or refunded, and that is not capped. This clause is about compensation on top of that: a claim that our breach caused you a further loss.
Subject to clause 16.1, and without reducing the statutory remedies described in clause 16.2, our total liability to you for all claims arising from or in connection with any one Digital Inspection is limited to the greater of (a) £1,000 and (b) the total amount you have paid us in the 12 months before the claim arose. Where you have run more than one inspection on the same vehicle, that single limit applies once to all of them together, not once to each.
Why there is a limit, in plain terms. A Digital Inspection costs a few pounds and reports what official and licensed records say on the day you run it. Section 3 explains, at length and before you buy, that nobody sees the vehicle, that records can be missing or late, and that a clear report reduces your risk without removing it. We have set the limit at a level intended to be a real remedy rather than a token one — many times the price of an inspection, and above it if you have spent more with us than that in the year. It is not a way of avoiding responsibility for the report we actually supplied; clauses 16.1 and 16.2 govern that and they are not capped.
16.5 Business customers. Subject to 16.1, if you are a business customer we are not liable to you for loss of profit, revenue, sales, business or business opportunity; loss of or damage to goodwill or reputation; business interruption; reduction in asset value; loss or corruption of data; or any indirect or consequential loss — whether in contract, tort (including negligence), breach of statutory duty or otherwise. Subject to 16.1, our total liability to a business customer in connection with the contract is limited to 125% of the fees you have paid us in the 12 months before the claim arose.
16.6 Things outside our control. We are not responsible for delays or failures caused by something outside our reasonable control, including failures of internet or network connections, or an outage at one of our data suppliers. If there is a delay, we will tell you as soon as we can and take steps to reduce its effect.
16.7 What our reports are for. We say this plainly in section 3 and we repeat it here: a Digital Inspection is one input into your decision, not the decision itself. Please do not rely on a report alone when deciding whether to buy a vehicle, and please do get an independent mechanical inspection. Nothing in this clause reduces our responsibility for the report we actually supplied — clauses 16.1 and 16.2 govern that.
17.1 Email support@deanscarcheck.com. Tell us your report reference and what has happened. We aim to acknowledge within 1 working day and to give you an answer within 5 working days.
17.2 If you are not happy with our answer, reply and ask for it to be reviewed. A different person will look at it and respond within 10 working days. That is our final response.
17.3 (Consumers.) If our final response at 17.2 does not resolve things, two routes stay open to you.
Court. You can bring a claim in court. Nothing in these terms, and nothing about using our complaints procedure first, takes that right away — clause 21 says which courts you can use, and for claims of this size the small claims track is designed to be used without a solicitor.
Alternative dispute resolution. ADR means settling a dispute through an independent body instead of a court. We are not a member of an ADR scheme and we are not required to use one — ADR is voluntary for both of us. If we cannot settle your complaint between us, we will write to you to confirm that, to give you the name and website of an ADR body that would be able to consider it, and to tell you whether we are willing to take part.
Free, independent advice is available at any stage from the Citizens Advice consumer service — citizensadvice.org.uk or 0808 223 1133.
17.4 (Data supplier claims.) If your complaint is a claim under the Total Car Check Guarantee or the Experian Data Guarantee, tell us and we will pass it to Total Car Check, who handle those claims. See section 14.3.
We handle your personal information as set out in our Privacy Policy. Ricki Robin Ltd is the data controller. For any privacy question or request, email privacy@deanscarcheck.com.
19.1 We may suspend or close your account, and end these terms, if you seriously or repeatedly break section 12 (acceptable use), if you do not pay when due, or if we are required to by law. We will tell you why, and you may ask us to review the decision — a different person will look at it and respond within 10 working days.
19.2 If we close your account for one of those reasons, we will refund unused, unexpired credits at the price you paid for them. We will withhold that refund only where we have concluded, after the review in 19.1 and on clear evidence, that the account was used fraudulently.
20.1 We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing, and it will not affect your rights.
20.2 You may only transfer your rights or obligations to someone else if we agree in writing. Credits are not transferable — see 9.5.
20.3 This contract is between you and us. Nobody else has any right to enforce it, except that Total Car Check Limited and Experian may enforce section 14.2 and section 12.2 in respect of their own data.
20.4 Each paragraph operates separately. If a court decides any of them is unlawful, the rest stay in force.
20.5 If we do not insist immediately that you do something you must do under these terms, or if we delay in taking steps against you, that does not mean you do not have to do it, and it does not stop us taking steps later.
20.6 (Business customers.) These terms, together with the order, are the whole agreement between us about their subject matter, and they replace any earlier drafts or discussions about it. Nothing in this clause limits or excludes any liability for misrepresentation, and nothing in it prevents you relying on anything we have told you about the service.
21.1 (Consumers.) These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in the Scottish courts or in England and Wales; if you live in Northern Ireland, in the Northern Irish courts or in England and Wales.
21.2 (Business customers.) These terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
You only need this if you want to cancel a credit pack within your 14-day window. You do not have to use it — an email saying you want to cancel is enough.
To: Ricki Robin Ltd, 66 Paul Street, London EC2A 4NA — support@deanscarcheck.com
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
Ordered on: ……………………………
Order reference: ……………………………
Name of consumer: ……………………………
Address of consumer: ……………………………
Signature (only if this form is notified on paper): ……………………………
Date: ……………………………
Ricki Robin Ltd · Company number 17186577 · Registered in England and Wales · Registered office 66 Paul Street, London EC2A 4NA · VAT registration number 519713773 · support@deanscarcheck.com
These terms were last updated on 2 August 2026.
═══ END OF RICKI ROBIN LTD TERMS ═══
Part 2
Below this line is a hosted copy of Total Car Check Limited's own standard terms and conditions of service, reproduced in full and unaltered.
Total Car Check Limited is our data supplier. It is not your seller. Your contract for the purchase of a Digital Inspection is with Ricki Robin Ltd, on the terms above. The document below is Total Car Check's own contract wording, and it names Total Car Check's company number, VAT number and contact details throughout — those are theirs, not ours. Total Car Check's own clause 10.2 confirms that where a licensed business operates its own platform, that business's terms apply to your purchase, not these.
We host it because Total Car Check's data is behind every paid inspection, and because we think you should be able to read the terms on which our supplier provides it. The guarantee terms that apply directly between you and Total Car Check and Experian are the two documents linked in section 14.2 above.
Part 3
Hosted copy of Total Car Check's standard terms, transcribed 5 July 2026. The canonical version is maintained by Total Car Check at totalcarcheck.co.uk/termsandconditions.
Before reading our Terms & Conditions of Service (“T&Cs”), here are the key takeaways. We draw particular attention in these T&Cs to:
1.1 We are Total Car Check Limited (“we”, “us”, “our”, “Total Car Check” or “TCC”), a company registered in England and Wales. Our company registration number is 07043189 and our registered office is at International House, 24 Holborn Viaduct, London, England, EC1A 2BN. Our registered VAT number is 980411431.
1.2 These are the terms and conditions (“T&Cs”) on which we supply vehicle check services to you. These T&Cs explain how we provide those services, how you and we can change or end the contract, what to do if there is an issue and other important information. We encourage you to read these terms carefully before you request a check from us.
1.3 Consumer or business. For the purposes of these T&Cs, a “business” means a customer who purchases our services in the course of its business, trade or profession (for example, a motor trader). A “consumer” means a customer who is not purchasing the services in the course of their business, trade or profession. If you are purchasing services from us as a consumer, you will be subject to those clauses in these T&Cs that are identified as applying only to consumers, but not those clauses that apply to business customers. If a clause is not specified as applying to businesses or consumers, it shall apply to both businesses and consumers.
2.1 If you have any queries, you can contact us by emailing us at enquiries@totalcarcheck.co.uk or posting to our registered office (see above). If we have to contact you we will do so by writing to you at the email address or postal address you provided to us.
3.1 You are deemed to make an offer to enter into a contract with Total Car Check, pursuant to these T&Cs, when you have provided your vehicle registration number to us and made payment in full for the relevant vehicle check you have requested. Our acceptance of your offer will take place when we provide you with the report relating to that vehicle check (or if you requested and purchased our Multi-Checks Package, when we provide you with a confirmation email), at which point a contract will come into existence between you and us.
3.2 The report mentioned above will be emailed to the email address you provide to us and will be available to view and download when you sign into your online account with us. Your report and payment receipt emailed to you will provide you with a reference number. It will help us if you can tell us the reference number whenever you contact us about your order.
3.3 If we are unable to accept your order, and therefore unable to provide you with a report, we will inform you of this in writing and will not charge you for the service requested. This might be because of unexpected errors or complications in our systems which we could not reasonably plan for or because we have identified an error in the price or description of the service.
3.4 Our data sources only relate to vehicles registered inside the United Kingdom of Great Britain and Northern Ireland (excluding Jersey, Guernsey and the Isle of Man) (the “UK”) at the time of conducting the check. Our service does not cover vehicles registered outside the UK.
3.5 To purchase services from us, you must be 17 years old or older.
4.1 Our promise to you is that we will provide our services to you with reasonable care and skill.
4.2 The images and descriptions on our website are for illustrative purposes only and may slightly differ to the service you receive.
4.3 We may change the look and feel of the report from time to time. We might also use different providers from time to time to support and supplement our vehicle check database.
4.4 We may also be required to change or, in rare circumstances, suspend the service we provide to reflect changes in relevant laws and regulatory requirements, deal with any technical problems and to implement minor technical adjustments and improvements, for example to address a security threat. Unless the changes are significant (in which case we will notify you), these changes should not affect your use of our services.
4.5 However, if there are any really significant changes to the services, checks and/or reports we provide to you, we will notify you in advance of such changes and you can contact us should you have any concerns.
4.6 Multi-Checks Package. You may have paid upfront for a package which allows you to get a certain number of checks (for example, you may have decided to purchase our multi-Gold Check package which gives you 20 Gold Checks). Where that is the case, you will be provided with a list of vouchers, each of which is valid for 1 year or 2 years from the date you purchased the Multi-Checks Package. This means you will need to use all of the checks you have bought as part of the package within that 1-year or 2-year period. After that period, you will not be able to redeem your vouchers or get a refund for any unused vouchers under that Multi-Checks Package.
4.7 As soon as you have requested a check, and we are in receipt of full payment from you in respect of that check, we will aim to make the report available to you. If our supply of the report is delayed by an event outside our control, for example due to a technical interruption, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a substantial delay you should contact us.
4.8 We will need certain information from you so that we can supply our services to you, for example, the vehicle registration number in respect of the vehicle you have requested a check, and your email address and card details. If you do not give us this information at the time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract, not supply the service to you, supply the service on the basis of the incorrect information provided, or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the service late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
This section 5 only applies if you are a consumer.
5.1 If you are a consumer buying a product or service online from a business, you normally have a legal right, under the Consumer Contracts Regulations 2013, to change your mind within 14 days of entering into a contract with that business and receive a refund. However, for those consumers purchasing one-off vehicle checks, in the vast majority of cases, the service (that is, the report) is delivered to you, and therefore completed, immediately after you have submitted your request and made payment. In such a case, you would not be entitled to the 14-day right to change your mind despite the fact that that 14-day cancellation period is still running. By accepting these T&Cs, you acknowledge and agree to losing your cancellation rights in this way.
5.2 If you are a consumer and have purchased a Multi-Checks Package (please see section 4 above for further details on this), then you will have the right to change your mind in relation to - that is, you will have the right to cancel without giving any reason - your contract with us within the period of 14 days after the conclusion of the contract. However, you agree to pay for any reports we have already provided to you during the cancellation period. If you cancel within the 14-day cancellation period but before you have used all of the checks/vouchers available to you per the Multi-Checks Package, you will be entitled to a refund which is proportionate to the number of unused checks/vouchers remaining in your Multi-Checks Package at the time of cancellation. We will refund you accordingly within 14 days of you telling us using the method you used for payment.
5.3 To end the contract with us, please let us know by clear statement by contacting us using the contact details set out in section 2 above. You can also, but are not obliged to, print off the model cancellation form set out at the end of these T&Cs and posting it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
6.1 We may end the contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
7.1 The price of our services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the prices of our services advised to you are correct.
7.2 We accept payment via the card payment methods set out on the order pages. You must pay in full prior to receiving a report or vouchers under a Multi-Checks Package.
7.3 If, for some reason, you do not make payment to us in full when required, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
7.4 If you genuinely and reasonably believe an invoice or receipt to be wrong please contact us promptly to let us know.
8.1 Under certain circumstances, we offer a data guarantee. We refer to this guarantee in these T&Cs as the “Total Car Check Guarantee”. However, the Total Car Check Guarantee is subject to its own separate terms and conditions. The terms and conditions of the Total Car Check Guarantee can be found here: https://totalcarcheck.co.uk/TotalCarCheckGuarantee. Please ensure you read those terms and conditions carefully before contacting Total Car Check about the Total Car Check Guarantee.
8.2 Please see the Third Party Terms section below (and above at the beginning) regarding any other data guarantees made available to you by any third parties we work with.
9.1 The value in the service we provide to you is that you are getting, from one place, a detailed set of information about a vehicle sourced by us from various data suppliers. Whilst we use reasonable care to ensure data contained within a report is accurate, correct and up to date, TCC cannot guarantee this to be the case. This is because the data provided to us is sourced from third parties such as the Driver and Vehicle Licensing Agency, the Police, the Motor Insurers’ Bureau and their respective data suppliers. However, we do provide a guarantee (see section 8 above regarding the Total Car Check Guarantee and where you can find its terms).
9.2 Further to the above, we also have to expect a reasonably necessary delay between data being made available to the third party supplier, their inputting the data onto their data system and this being sent to us and loaded into our systems before being made available to you for checking. Therefore, we can only make available to you the information that is available to us at the time you request a vehicle check, taking into account the reasonably necessary delay as mentioned. Our report is a ‘snapshot’ of the data we have available to give to you at that particular time.
9.3 We recommend that you do not solely rely on our report for information prior to making any decisions, whether to purchase a vehicle or otherwise. We also recommend that you make independent arrangements to assess the performance, condition, safety and legality of any vehicle you are looking to purchase.
9.4 The information we provide is not intended to be relied on by you in making (or refraining from making) any specific decision or to replace independent professional advice.
9.5 Any and all information provided by us in connection with the service is for general information purposes only. You are responsible for any opinions, recommendations, forecasts or other conclusions made or actions taken by you or anyone else on the basis of a report. Nothing provided by us in connection with the service is, or shall be deemed to constitute, financial, legal, regulatory, tax, professional or other advice.
9.6 TCC does not guarantee that any part of the service online will be uninterrupted and accepts no liability for any failure, delay, interruption or breakdown in network connections and/or point-to-point connectivity across the Internet and other networks which may affect their provision and is outside TCC’s immediate control.
9.7 Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are not responsible for any loss or damage that is not foreseeable.
9.8 Regardless of any other provision in these T&Cs, TCC does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability which would be unlawful to exclude or limit.
9.9 If you are a consumer, if defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you reasonable compensation.
9.10 If you are a consumer, TCC only supplies the services to you in your personal capacity and for personal use. You agree not to use the services for any commercial, business or re-sale purposes, and TCC shall not be liable to you for any loss of profit or revenue, loss of business, loss of or damage to goodwill or reputation, business interruption, or loss of business opportunity.
9.11 If you are a business customer, except in relation to any entitlement you may have under the Total Car Check Guarantee where it is applicable (see section 8 above), TCC shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any (whether direct or indirect):
in connection with the contract and these T&Cs or for any other indirect or consequential loss.
9.12 Except in relation to any entitlement you may have under the Total Car Check Guarantee where it is applicable (see section 8 above), TCC’s total aggregate liability in contract, tort (including negligence) or otherwise, arising in connection with a contract will be limited to 125% of the total fees paid by you under that contract.
10.1 Certain aspects of the data we make available to you as part of the service is directly subject to the terms and conditions of a third party provider, not these T&Cs. Please read the top of these T&Cs to see the list of third party terms applicable to you in addition to these T&Cs; the respective providers to which they relate; and the element of the service which those third party terms cover (and whether or not any additional data guarantee is provided by that third party provider). Please ensure you read those terms as well as they form a contract between you and that third party provider.
10.2 From time to time, we give a licence for other businesses to plug our technology into their online platforms (for example, websites and apps) and provide vehicle check services using our data on their platforms. These T&Cs do not apply to your use of the service on those platforms, which are subject to the terms and conditions of the relevant business which operates the respective platform.
11.1 Our service to you will mean we will be processing personal information about you. For further details regarding how we use your personal information, please read our Privacy Policy, found here: https://totalcarcheck.co.uk/PrivacyPolicy.
12.1 Ownership of any and all Intellectual Property Rights (that is, all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world) in connection with our branding, services, databases and any reports (which includes the data and branding within the reports as well as the look, feel and format of the reports) is retained by TCC or its licensors, whichever the case may be.
12.2 You acknowledge that, in respect of any third party Intellectual Property Rights, your use of any such Intellectual Property Rights is conditional on TCC obtaining a licence from the relevant licensor on such terms as will entitle TCC to license such rights to you.
13.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.2 You may only transfer your rights or your obligations under these terms to another person only if we agree to this in writing, though we may refuse. We may not agree because the service is personal to you and usually in relation to a purchase of a vehicle made by you. We will consider any request you make nonetheless.
13.3 This contract is between you and us. No other person shall have any rights to enforce any of these T&Cs. Please see section 10 above regarding third party terms which do not form part of these T&Cs and the contract.
13.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5 If we do not insist immediately that you do anything you are required to do under these T&Cs, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.6 If you are a consumer, the following applies: these T&Cs are governed by the law of England and Wales and you can bring legal proceedings in respect of the service in the courts of England and Wales. If you are a consumer and live in Scotland, you can bring legal proceedings in respect of the service in either the Scottish courts or the courts of England and Wales. If you are a consumer and live in Northern Ireland, you can bring legal proceedings in respect of the service in either the Northern Irish courts or the courts of England and Wales.
13.7 If you are a business customer, these T&Cs constitute the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of TCC which is not set out in these T&Cs. Furthermore, these T&Cs and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these T&Cs or their subject matter or formation (including non-contractual disputes or claims).
(Complete and return this form only if you wish to withdraw from the contract)
To: Total Car Check Limited, 12-13 Wells Mews, London, W1T 3HE — enquiries@totalcarcheck.co.uk
I hereby give notice that I cancel my contract for the supply of the following service:
Received on:
Name of consumer:
Address of consumer:
Signature of consumer(s) (only if this form is notified on paper):
Date: